Good Faith Estimate
Your Right to Know What You'll Pay
You have the right to receive a Good Faith Estimate explaining how much your therapy services will cost before you begin treatment. This is your right under federal law, and we want to make sure you understand what to expect.
What Is a Good Faith Estimate?
A Good Faith Estimate is an estimate of the expected charges for mental health services. Under the No Surprises Act, healthcare providers are required to give patients who don't have insurance (or who are not using insurance) an estimate of their bill for services before those services are provided.
This isn't just about transparency. It's about respect. You deserve to know what you're investing in your healing before you commit to the journey.
When Will You Receive a Good Faith Estimate?
You'll receive a Good Faith Estimate:
When you schedule therapy services and are not using insurance, or
When you specifically request one, or
When you are a self-pay client
We provide this estimate before your first session or within three business days of scheduling, whichever comes first. If you schedule services at least three to ten business days in advance, you'll receive the estimate no later than one business day after scheduling.
What Does the Good Faith Estimate Include?
Your Good Faith Estimate will include:
Your contact information and the date of the estimate
An itemized list of expected services and costs
The expected service dates or timeframe
Any additional services that may become necessary during treatment
Information about your rights and how to dispute charges
Important Things to Know
Estimates Are Not Guarantees The actual cost of your services may differ from the Good Faith Estimate depending on your specific needs as treatment progresses. Therapy is a dynamic process, and sometimes the path forward becomes clearer as we work together. If circumstances change significantly, we'll provide you with an updated estimate.
Self-Pay and Insurance If you're paying for services yourself (not using insurance), you are entitled to a Good Faith Estimate. If you decide to use insurance later, your costs and coverage will be different, and this estimate will no longer apply.
Your Rights Under Federal Law
You have the right to:
Receive a Good Faith Estimate for the total expected cost of non-emergency healthcare services
Dispute any charges that are substantially different from your Good Faith Estimate (generally $400 or more beyond the estimated amount)
Initiate a dispute resolution process if you believe you've been incorrectly charged
How to Dispute a Bill
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. You can start the dispute resolution process by contacting the U.S. Department of Health and Human Services at 1-800-985-3059 or visiting www.cms.gov/nosurprises. You must initiate the dispute within 120 calendar days of receiving the bill.
Our Standard Rates
Our current session rates are available upon request and will be included in your personalized Good Faith Estimate. We believe in straightforward pricing because your energy should go toward healing, not worrying about unexpected costs.
Questions About Costs or Your Estimate?
We understand that navigating healthcare costs can feel overwhelming. We're here to answer your questions and help you understand what to expect. If you have questions about your Good Faith Estimate, our rates, or your rights under the No Surprises Act, please reach out to us.
Contact us at: support@startcreativearts.com
Additional Resources
For more information about your rights under the No Surprises Act, visit:
Call 1-800-985-3059 for assistance
Last Updated: October 1, 2025